Value Teas Shipping and Refund Policy

About Us

Welcome to Value Teas, a family-owned and operated business with roots in the cozy basement of our home in Etobicoke, Ontario. Our story is one of passion and dedication, which you can explore here. While we may cherish our weekends and occasional sleep-ins, our commitment to serving you remains unwavering. Operating as an online e-commerce business, we invite you to browse and shop at your leisure.

Business hours

Regular Business Hours: Monday to Friday, 8 am to 4 pm.
Closed: Weekends

Delivery Estimates:

• Toronto: 1-2 business days
• Ontario & Quebec: 2-3 business days
• Other Locations: 5+ business days
• Local Hand Delivery (Toronto): Expect your order within 1-3 business days, complete with email updates.
• Outside Toronto: We rely on trusted carriers like Canada Post, UPS, and Can Par. Please be aware that occasional shipping delays, beyond our control, may occur.
• Holiday Season: Anticipate possible delays. We provide tracking numbers to monitor your order's status.

Returns and Refunds

Your satisfaction is at the heart of our business. If our products don't meet your expectations, we're here to make things right.

Return Policy:

As a small, family-centric team at Value Teas, our resources may not match those of larger corporations, but our dedication to customer happiness exceeds them. If you're not 100% satisfied, reach out to us. Whether it's a damaged shipment or any other concern, we offer either a reshipment or a full refund. We're here to ensure your experience with us is nothing short of delightful.

Shipping Policy:

Orders are fulfilled every business day (Monday to Friday). Please note that while we're experts in tea, we rely on logistics partners for shipping. Delays, though rare, can happen. In such cases, check your tracking number or contact the carrier for updates. If unresolved, we'll happily resend your order and work to address any issues with our shipping partners.

Contact Us

For any queries regarding your order or our policies, feel free to email us or send a message via our website. We're always ready to assist and ensure your experience with Value Teas is exceptional.